FAQ (Frequently Asked Questions)
1️⃣ Orders & Payment
Q: What payment methods do you accept?
A: We accept credit cards, PayPal, and other common payment methods.
Q: Can I make changes after placing an order?
A: Customized items cannot be changed once ordered. For non-custom items, please contact us as soon as possible, and we will do our best to assist.
2️⃣ Shipping & Delivery
Q: How long does it take to process my order?
A: Handmade items usually take 1–3 business days to process. Customized items (e.g., engraved necklaces) may take 3–5 business days.
Q: How long does shipping take?
A: Standard shipping within Canada typically takes 3–7 business days, depending on your location.
Q: Can I track my order?
A: Yes, a tracking number will be emailed to you once your order has shipped.
3️⃣ Returns & Exchanges
Q: Can I return or exchange my order?
A:Customized items (engraved necklaces, personalized gifts) are non-refundable and cannot be exchanged.
Non-custom items can be returned or exchanged within 7 days of delivery if they are in their original condition and packaging.
Q: What if my order arrives damaged?
A: Please contact us within 7 days, and we will provide a full refund or replacement.
4️⃣ Customized Items
Q: What can I have engraved?
A: You can choose text, names, or short phrases. Please note the character limit to ensure readability and aesthetics.
Q: How long does it take to ship customized items?
A: Engraved necklaces or personalized gifts typically take 3–5 business days to process.
5️⃣ Workshops
Q: How can I sign up for a candle-making workshop?
A: You can register through our Candle Making Workshop page on the website or by emailing us directly.
Q: Do I need to bring my own materials?
A: No, all materials and tools are provided during the workshop.
Q: Are workshops suitable for children?
A: Workshops are mainly for adults and teens. Children must be accompanied by an adult.
6️⃣ Other Questions
Q: Can I purchase items in-store?
A: Yes! Our physical store is located at 443 Lillooet Street West, Moose Jaw, SK.
Q: How can I contact you?
A: Email: realpeach.ca@gmail.com